Terms of Use

This Terms of Use agreement (including the terms, policies and guidelines referred to here) is a binding agreement between We Love Bikes Ltd (Port Velo Cycle Works) (“we”, “our”, “us” and the “Services”) and you (“user”, “customer”, “your”). We Love Bikes Ltd (Port Velo Cycle Works) provides this website and all information, tools and services available from it. By using our website, you acknowledge that you have read, understand and agree to these Terms of Use. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants and contributors of content.

Any new features or tools added to the current store are also subject to these Terms. You can review the most current version of the Terms of Use on this page at any time. We reserve the right to update, change or replace any part of these Terms by posting updates/changes to our website. It is your responsibility to check this page periodically. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

1) E-commerce terms

By agreeing to these Terms, you confirm you are legally capable of entering into binding contracts and you will not use our Services for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses or malicious code. A breach of the Terms will result in immediate termination of Services.

2) General conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment card data) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks/devices. Payment card data is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

3) Accuracy, completeness & timeliness of information

We are not responsible if information on this site is not accurate, complete or current. Material is provided for general information only and should not be the sole basis for decisions without consulting more complete or timely sources. Any reliance is at your own risk. We may modify site contents at any time and have no obligation to update information.

4) Modifications to the Service and prices

Prices for our products are subject to change without notice. We may modify or discontinue the Service or any product (or part/content thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance.

5) Products or Services

Some products or services may be available exclusively online and may have limited quantities; returns/exchanges are handled in line with our Delivery Policy and Returns Policy. We make every effort to display product colours/images accurately; we cannot guarantee your device’s display is accurate.
We reserve the right (but are not obligated) to limit sales of our products/services and quantities offered. All product descriptions/pricing are subject to change at any time without notice. We may discontinue any product at any time. We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that errors in the Service will be corrected.

6) Accuracy of billing & account information

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household or per order (including orders placed under the same account, card, and/or billing/shipping address). If we change or cancel an order, we may attempt to notify you using the email and/or billing address/phone number provided at purchase. We may prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information, and to promptly update your details so we can complete transactions and contact you as needed.
For more detail, please review our Delivery Policy and Returns Policy.

7) Third-party tools & links

We may provide access to third-party tools which we neither monitor nor control and which are provided “as is” and “as available” without warranties or endorsements. Your use is at your own risk and discretion.
The site may include materials/links from third parties. We are not responsible for examining or evaluating the content or accuracy and shall have no liability for third-party materials, websites, products or services. Review third-party policies and practices before transactions with them. Complaints or queries about third-party products should be directed to the third party.

8) User comments, feedback & other submissions

If you send creative ideas, suggestions, proposals, plans or other materials (collectively, “comments”), whether requested by us or not, you agree we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you provide. We are under no obligation to (1) maintain comments in confidence; (2) pay compensation; or (3) respond.
We may (but have no obligation to) monitor, edit or remove content that we determine unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates intellectual property or these Terms.
You agree your comments will not violate any third-party rights (including copyright, trademark, privacy or other personal/proprietary rights) and will not contain unlawful, abusive or obscene material or malware. You may not use a false email address or mislead as to origin. You are solely responsible for your comments and their accuracy.

9) Personal information

Your submission of personal information through the store is governed by our Privacy & Cookies Policy.

10) Errors, inaccuracies & omissions

Occasionally there may be information on our site or in the Service that contains typographical errors or omissions (e.g., product descriptions, pricing, promotions, offers, shipping charges, transit times and availability). We reserve the right to correct errors/omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update or clarify information (including pricing), except as required by law. No stated update/refresh date should be taken to indicate that all information has been modified or updated.

11) Prohibited uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform/participate in unlawful acts; (c) to violate any applicable laws or regulations; (d) to infringe upon our or others’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload/transmit malware; (h) to collect/track personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features of the Service or related websites. We may terminate your use of the Service or any related website for violating any prohibited use.

12) Disclaimer of warranties; limitation of liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free, or that results obtained will be accurate or reliable. From time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. Except as expressly stated by us, the Service and all products/services delivered to you through the Service are provided “as is” and “as available” without any representation, warranties or conditions of any kind, whether express or implied, including implied warranties/conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement.
In no case shall We Love Bikes Ltd (Port Velo Cycle Works), our directors, officers, employees, affiliates, agents, contractors, suppliers or service providers be liable for any indirect, incidental, special, punitive or consequential damages, including without limitation lost profits, revenue, savings, data or replacement costs, arising from your use of the Service or any products procured using the Service, or for any other claim related to your use of the Service or any product, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of the possibility. Nothing in these Terms limits or excludes liability where it would be unlawful to do so (including liability for death or personal injury caused by our negligence or for fraud).

13) Indemnification

You agree to indemnify, defend and hold harmless We Love Bikes Ltd (Port Velo Cycle Works) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand (including reasonable legal fees) made by any third party due to or arising out of your breach of these Terms of Use or documents they incorporate by reference, or your violation of any law or the rights of a third party.

14) Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity/enforceability of any other remaining provisions.

15) Termination

Obligations and liabilities incurred prior to termination survive termination. These Terms are effective unless and until terminated by you or us. You may terminate by notifying us that you no longer wish to use our Services or by ceasing use of the site. If in our sole judgment you fail, or we suspect you have failed, to comply with any term or provision, we may terminate this agreement at any time without notice and you remain liable for all amounts due up to and including the date of termination; we may also deny you access to our Services.

16) Entire agreement

Our failure to exercise or enforce any right or provision shall not constitute a waiver. These Terms (including policies and guidelines referenced) constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals. Any ambiguities shall not be construed against the drafting party.

17) Governing law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.

18) Changes to Terms of Use

You can review the most current version of the Terms of Use on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website and Services constitutes acceptance of any changes.

19) Contact information & legal entity

Legal entity: We Love Bikes Ltd (Port Velo Cycle Works)
Registered office: Unit 5–6, Higgins Industrial Estate, Station Road, Portbury, Bristol, BS20 7TN
Company number (England & Wales): 16245039
VAT registration number: 500071656
Email: contact@portveloworks.co.uk