Bike Workshop FAQs | Port Velo Cycle Works

Booking & turnaround

How do I book a service or repair?
Book online or contact us. We’ll confirm a drop-off/collection slot and give an estimate after inspection.

How long does a service take?
Most standard services are completed in 24–48 hours from approval. Complex jobs may take longer if parts are required; we’ll keep you updated.

Pricing & transparency

How do you price work?
Clear labour pricing with itemised parts. You’ll always approve work before we proceed—no surprises.

Do you offer quotes before starting?
Yes. We inspect the bike, agree the scope and price, then proceed only with your approval.

E-bikes

Do you service e-bikes?
Yes—routine servicing and wear-item replacement on most leading systems. Share your make/model when booking. (We don’t work on illegal conversions or derestricted systems.)

What we service (and don’t)

Which bikes do you work on?
Road, gravel, MTB, hybrids, kids’ bikes and most e-bikes.

Any exclusions?
Unbranded/fake components, petrol conversions, and e-bikes beyond UK legal limits.

Collection & delivery (local)

Do you collect and deliver locally?
Yes in our local area (Portishead, Portbury, Pill and surrounds). It’s included with selected premium services or available as a paid add-on—ask for coverage and availability.

Delivery (online orders)

Do you ship internationally?
No—UK only.

What are your UK delivery options?

• Standard (Tracked 48, ~2–4 working days): Free over £100 (basket subtotal after discounts, incl. VAT). Under £100, price is calculated at checkout by weight and postcode.

• Next Working Day: Order before 1:00pm (Mon–Fri). Chargeable regardless of basket value.

• Remote areas (Highlands & Islands, NI, etc.) may have surcharges and longer transit times.

When will my order be dispatched?
In-stock items ordered before 1:00pm (Mon–Fri) dispatch the same day. Orders after 1:00pm, at weekends or on bank holidays dispatch the next working day.

Which couriers do you use?
DPD, Royal Mail and Parcelforce—all services are tracked.

Returns & exchanges

What is your returns window?
30 days from purchase/delivery for returns. Items must be unused, in original packaging and resaleable (unless faulty). See our Returns Policy for exclusions (e.g., cut/installed parts, special orders, safety gear with broken seals).

How do refunds work?
Once inspected and approved, refunds go to the original payment method within 5–7 working days (card provider timelines may vary).

Workmanship & aftercare

Is labour guaranteed?
Yes—60-day workmanship guarantee on serviced items (fair wear, misuse, crash or corrosion excluded). If something we serviced isn’t right, bring it back and we’ll put it right.

Do you re-tension cables/spokes after a service?
Yes—bed-in checks (like cable/spoke re-tension) are covered within the guarantee window when we supplied/installed the parts.

Parts & standards

What parts do you fit?
Rider-tested, workshop-approved components we trust on our own bikes—chosen for reliability, performance and value.

Problems after delivery or service

My order arrived damaged or items are missing—what do I do?
Email contact@portveloworks.co.uk within 48 hours of delivery with photos of the packaging and items. We’ll investigate with the courier.

Something doesn’t feel right after a service—can you check it?
Yes—contact us and bring the bike back within 60 days; we’ll re-inspect and resolve any labour-related issues.

Local coverage

We serve Portishead, Portbury, Pill, Easton-in-Gordano, Ham Green, Avonmouth and nearby Bristol postcodes.